Privacy Policy

The Refugio do Sagrado website is owned by Refúgio do Sagrado, which is responsible for processing your personal data.
We have adopted this Privacy Policy, which sets out how we are processing the information collected by Refugio do Sacred, which also provides the reasons why we should collect certain personal data about you. Therefore, you must read this Privacy Policy before using the Refugio do santo website.
We take care of your personal data and are committed to ensuring its confidentiality and security.

Personal information we collect:

When you visit Refugio do Sacred, we automatically collect certain information about your device, including information about your browser, IP address, time zone and some of the cookies installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically collected information as “Device Information”. In addition, we may collect the personal data you provide to us (including but not limited to first name, last name, address, payment information, etc.) during registration so that we can fulfill the contract.

Why do we process your data?

Our main priority is the security of customer data and as such we can only process minimal user data, only what is absolutely necessary to maintain the website. The information collected automatically is used only to identify possible cases of abuse and to establish statistical information about the use of the website. This statistical information is not otherwise aggregated in a manner that identifies any specific user of the system.

Você pode visitar o site sem nos informar quem você é ou revelar qualquer informação, pela qual alguém possa identificá-lo como um indivíduo específico e identificável. Se, no entanto, desejar utilizar algumas funcionalidades do site, ou desejar receber a nossa newsletter ou fornecer outros dados através do preenchimento de um formulário, poderá fornecer-nos dados pessoais, como o seu email, nome, apelido, cidade de residência, organização, número de telefone. Você pode optar por não nos fornecer seus dados pessoais, mas poderá não conseguir aproveitar algumas funcionalidades do site. Por exemplo, você não poderá receber nossa Newsletter ou entrar em contato conosco diretamente do site. Os usuários que não têm certeza sobre quais informações são obrigatórias podem entrar em contato conosco através do e-mail refugiodosagrado@gmail.com.

THIRD PARTY APPLICATIONS

This Privacy Policy does not apply to third-party applications, products, services, websites or social media features that may be accessed through links provided for your convenience and information (“Third-Party Applications”). Accessing these links will take you out of the Refúgio do Sagrado virtual environment and may result in the collection or sharing of information about you by third parties. Refúgio do Sagrado does not control, endorse or make any guarantees regarding Third-Party Applications or their privacy practices, which may differ from ours. Accordingly, we encourage you to carefully read the privacy policies of any Third-Party Application with which you interact before allowing the collection and use of your Personal Data.

HOW WE USE YOUR PERSONAL DATA

Refúgio do Sagrado uses your Personal Data to offer hotel services, make reservations and also ensure that your accommodation is an exclusive experience.

We also use your information to improve our relationship with you by personalizing your interaction. For example, we may use your Personal Data to:
• Conduct our common business operations, including to verify your identity, complete transactions and orders for our products or services, manage your reservation, process payments, conduct research and business analysis;
• Improve your experience with us by maintaining accurate contact and registration data, offering products, services and resources that may interest you and enabling you to participate in surveys;
• Respond to your comments, questions and complaints;
• Send you service-related information, including confirmations, invoices, technical notices, updates, security alerts, administrative and support messages;
• Inform you about promotions, upcoming events and news about products and services offered;
• Relate or combine information about you with other data we receive from third parties, to help understand your needs and provide a better, more personalized service;
• Maintain the physical and property security of our guests and employees;
• Comply with legal and regulatory requirements or require, in accordance with applicable law, a court order, subpoena or other legal process;
• Enforce our terms and conditions or protect our business, partners or customers;
• Prevent, investigate and stop fraudulent, unauthorized or illegal activities;

We may transfer your Personal Data to third parties. With your consent, we may also combine your Personal Data with data you receive from third parties.

SHARING AND TRANSFER OF PERSONAL DATA

We do not share Personal Data with third parties unless you have previously agreed to this, or there is permission or obligation based on law.
Casas Brancas may also share your Personal Data with: (i) credit assessment and fraud prevention agencies; (ii) debt collection agencies (for outstanding debts to us); (iii) other third parties, including our business partners. If you choose to provide your Personal Data to these third parties, it will be treated in accordance with their privacy policy, which may differ from our policies and practices.

ADVERTISING AND MARKETING

You agree that we may collect, process and use your Personal Data for advertising or market research purposes and, in particular, to improve our services. We may collect, classify and use your information (along with that of other Personal Data holders) in order to improve our services and also use it to exclusively offer special opportunities, compatible with your characteristics and predilections.

CHILDREN'S PRIVACY

Refúgio do Sagrado only collects or processes data from children with due authorization from their parents or guardians and strictly for the purpose of checking in and offering the necessary services during the stay.

COMMUNICATIONS VIA EMAIL AND INSTANT NEOS COMMUNICATORS

We will only use your email address and telephone number for the purposes for which you have authorized it. You will only receive advertising from Refúgio do Sagrado by email if you have agreed to this or if we have the legal support to do so.

If you have expressly agreed to receive email marketing or newsletters (for example, at the time you register or at a later login), you have agreed to receive selected communications at the email address you have provided to us. Our communications may be made at regular or irregular intervals. You can unsubscribe from communications at any time at refugiodosagrado@gmail.com or through the link present in the messages themselves.

PERSONAL DATA SECURITY – PROTECTION OF YOUR PERSONAL DATA

Refúgio do Sagrado adopts the usual physical, electronic and managerial security procedures and standards, including encryption and passwords in an effort to protect your Personal Data against unauthorized access and disclosure, as well as to prevent nuisance or unwanted communication ( spam). However, please be aware that no company, including Refúgio do Sagrado, can fully eliminate the security risks associated with the processing of Personal Data.

The Personal Data we collect may be retained for as long as necessary to fulfill our legitimate business purposes, including the purposes described in this Privacy Policy, or for a period of time specifically required or permitted by applicable law or regulation.

EXERCISE YOUR RIGHTS

Refúgio do Sagrado respects the rights you have as holder of Personal Data and enables their exercise in accordance with applicable legislation.
Therefore, you have the right to confirm the processing of Personal Data concerning you as well as access the information you have provided to us or that we maintain about you.
We strive to ensure that the processing of Personal Data is in accordance with legislation and respects the rights and interests of data subjects. If you notice that we hold Personal Data that is incomplete, inaccurate or out of date, you have the right to request that it be corrected. Likewise, if you find that we process unnecessary or excessive Personal Data or that the processing does not comply with the law, you have the right to request anonymization, blocking or deletion of the Personal Data subject to the irregularity.
Furthermore, you have the right to request information about the possibility of not providing consent and the consequences of such denial. If you have previously granted your consent, you have the right to revoke it and request the deletion of Personal Data whose processing was authorized.
The exercise of the rights set out above will take place via email at refugiodosagrado@gmail.com and your request will be analyzed by those responsible for privacy and protection of personal data at Refúgio do Sagrado. In certain cases, your request may be denied based on a legitimate basis, such as when compliance with the request may lead to the exposure of information concerning another holder of Personal Data, in cases where we are legally prevented from disclosing such information. information or to fulfill your request due to a third party contract. In all cases of our refusal, the appropriate justification will be presented to you.

CHANGES

As technology and our services advance, we will also adapt our Privacy Policy. Whenever this happens, we will publish the new version, which will indicate the date on which the revision took place. If you deem necessary, you can request the most updated version of our Privacy Policy. In any case, you should check this page regularly to learn more about the status of this Privacy Policy.

REVOCATION

If the processing of your Personal Data is based, for the most part, on your consent, please be aware that your consent may be revoked at any time. In general, revocation, however, will only apply to the future use of Personal Data. You can revoke your consent by emailing Refugio do Sagrado. Revoking consent may mean that certain services are no longer available to you or that they are subject to restrictions or limitations. Refúgio do Sagrado reserves the right to carry out its data activities on a legal basis at any time.

CONTACT US

If you have any questions or concerns about this Privacy Policy, or about our practices for collecting and using Personal Data, or about a possible violation or breach of confidentiality of Personal Data or privacy, you can contact us by via email refugiodosagrado@gmail.com